Support

  • Pen Tablet FAQ
    1.Why is my screen not reacting to the pen?
  • Make sure to have the USB cable connected.
    Make sure the battery has been inserted in the pen in the proper direction.
    Make sure the drivers have been installed correctly.
    Repeat the installation procedure in the proper order
    Remove the USB Cable
    Uninstall the drivers
    Restart the system
    Install the drivers
    Restart the system
    Connect the USB cable
  • 2.The tablet shows jitter.
  • If you ever had a Wacom product installed, please make sure to remove all driver files, see below for the procedure.
  • Windows System
  • Unplug the tablet from the computer.
    Uninstall the driver the old Wacom drivers and Yiynova Drivers
    From the “Programs and Features” section of the Control Panel
    Reboot your system
    Remove the following files from your system
    “tablet.dat” and “pen_tablet.dat” from all over the hard disk (search as administrator) and search in SYSTEM32 (and on XP64 in SYSWOW64) for files like “wintab*.*”
    Reboot your system
    Install Yiynova Driver
    Reboot your system
    Connect the USB cable
  • Mac OS
  • Unplug the tablet from the computer.
    Uninstall the driver the old Wacom drivers and Yiynova Drivers
    With the Bamboo / Wacom Tablet Utility (Applications -> Bamboo / Wacom Tablet)
    Reboot your system
    Remove the following files from your system
    Search for all files named /com.wacom.wacomtablet.prefs/ for Intuos or Cintiq tablets.
    For Bamboo tablets look for/com.wacom.pentablet.prefs/ and /com.wacom.touch.prefs/ .
    Remove those files from your system.
    Finding the files can be done by e.g. using the shell:
    sudo find / -name “com.wacom.wacomtablet.prefs” -print
    Reboot your system
    Install Yiynova Driver
    Reboot your system
    Connect the USB cable
  • 3.The lines drawn are not straight
  • When using a Windows system, change the calibration, reduce to 9 or 5 point calibration.
  • Monitor FAQ
  • Please click the problem, in order to see the help
  • 1.Why is the power light on my monitor not coming on?
  • Make sure the power button is ON and the Power Cord is properly connected to a grounded power outlet and to the monitor
  • 2.The power light is on, but my screen remains black?
  • If the power light indicator is orange, the monitor is in stand-bye, please check the power save status of the PC.
    You can check if the PC is working by pressing the CAPS LOCK key, if the CAPS LOCK light on the keyboard changes, the PC is likely working correctly.
    Make sure the video cable is inserted properly.
    To determine if the screen is defect, you can connect it to a different PC, if the screen remains black, the monitor is defective.
  • 3.I am missing a color?
  • Please check the connection of the VGA.
    If connected well, the monitor is likely to be defective.
  • 4.Why do I see horizontal & vertical disturbances or waving on the screen? (Applies to LCD Monitors Only)
  • Use the Windows Shut Down screen and activate the AUTO-ADJUST feature of your monitor. You can display the Windows Shut Down screen by pressing START & then Shut
    Down. After the monitor has performed AUTO-ADJUST, press CANCEL to return to your regular desktop. Refer to the monitor”s documentation for instructions on how to activate
    the AUTO-ADJUST feature.
  • 5.Why is the display of my monitor blurred or unfocused? (Applies to LCD Monitors Only) Why do images on my WIDE screen monitor look stretched or compressed?
  • Make sure the monitor is set to run at its true or native resolution.
    Following are the proper resolutions for each model :
    DP10 and DP10U 1024 * 600
    DP10U 1366 * 768
    MSP19U 1440 * 900
    MVP22U 1920 * 1080
    Disturbances can occur if you operate the monitor on a different resolution.
    Only the above mentioned resolutions will guarantee a crisp and natural image.
  • 6.Monitor displays “Input Not Supported”. (LCD monitor only)
  • This means the computer is sending an incompatible display mode to your monitor. Please check the user”s manual for supported display mode or input and configure your
    computer to those settings.
  • 7.Missing Pixels
  • Even though the high standard of production nowadays, the manufacturing process of LCD Displays can not guarantee a pixel-error free display.
    Most of the displays are manufactured according to the International accepted ISO13406-2 standard, which generally means that 5 lit or darks sub pixels are allowed.
    Please check the documentation supplied with your monitor to find out how many pixels are allowed for your monitor.
    If there are more pixels than the standard from the manufacturer, the display can be exchanged.
  • 8.Drivers
  • Principally no special drivers are needed for LCD monitors.
    The standard Plug-n-Play driver which is supplied with your copy of Windows will be sufficient.