| No. |
Symptom |
Suggested Action |
| 101 |
No power, the LED indicator not lit |
Be sure the AC adapter and power cord is connected. |
| Be sure the AC adapter output must be 12V 3A. |
| Warning: Please use the original AC adapter, otherwise damage will be caused or affect the safety. |
| Check that electrical outlet or try reconnect to other wall receptacle. |
| 102 |
No picture, the LED indicator is light up (orange) |
May be the monitor and the computer are in dormancy mode, please tray presses your keyboard or move the mouse to reactivate the system. |
| Check that signal cable should be completely connected to the computer, please try connecting again. |
| Check that signal connector if any pin bent or broke, please try rectifying it. |
| If you use laptop PC, check that the external (RGB) output is selected. |
| Be sure recommend display resolution used, if signal out of frequency, please restart PC and press F8 run Safe Mode then set resolution to [email protected] or below. |
| 103 |
Picture is fuzzy, or disturbances on the screen |
Be sure the recommend display resolution used. |
| Adjust pixel frequency (Clock) and Phase or press hot-key to auto adjustment. |
| 104 |
Screen image is not centered or sized properly |
Adjust pixel frequency (Clock) and Phase or press hot-key to auto adjustment. |
| 105 |
Missing one of the primary colors (RED, GREEN, or BLUE) |
Check that signal cable and make sure that none of the pins are bent or broke. |
| Adjust RGB color or select color temperature. |
| 106 |
Picture bounces or a wave pattern is present in the picture |
Move electrical devices that may cause electrical interference. |
| Be sure the signal cable and power cord with good connected. |
| Be sure the AC adapter output must be 12V 3A. |
| 201 |
The pen is no function |
Be sure the pen power switch is turn on. |
| Check the battery whether worn out; please try replacing the pen battery. |
| Check that USB cable should be completely connected to the computer; please try re-plugging the USB cable. |
| Restart your computer or your application. |
| Reinstall USB Tablet Driver if some device and/or software installed. |
| 202 |
The cursor move Incorrectly |
Move electrical devices that may cause electrical interference. |
| Check the battery whether worn out; please try replacing the pen battery. |
| Check that USB cable should be completely connected to the computer; please try re-plugging the USB cable or restart you computer. |
| Update USB Tablet Driver. |
| Replace tablet pen. |
| 203 |
The side switch does not work |
Be sure that when you press the side button, the pen tip is within 10mm (or below) of the display surface and your pen tip is not against the display surface. |
| Be sure that the side button is set to the proper function you are expecting to occur for the application. (Open the Pen Pad control panel to check it). |
| 204 |
The cursor is far out from pen tip or poor pen pressure sensitive |
The accuracy of pen cursor please refers to specification, if you found over this specs, please try do the Screen Calibrating. |
| Check whether the pen tip is too short. If yes replace the pen tip. |
| Open the Pen Pad control panel to re-set. |
